Effective Date: 31/08/2025
Last Updated: 31/08/2025

Introduction

At Colombo Coffee Company, we are committed to protecting your privacy and ensuring the security of any personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website and interact with our services.

Information We Collect

Contact Form Information

When you fill out our contact form, we collect the following information:

• Your name
• Email address
• Phone number (if provided)
• Message content
• Any other information you voluntarily provide in the contact form

Information We Do NOT Collect

We do not use cookies, tracking pixels, analytics tools, or any other data collection methods on our website. We do not collect browsing behavior, device information, or location data.

How We Use Your Information

We use the information collected through our contact form solely for the following purposes:

• To respond to your inquiries and requests
• To provide customer service and support
• To communicate with you about our coffee products and services (only if you have requested information)

Information Sharing and Disclosure

We do not sell, trade, rent, or share your personal information with third parties except in the following limited circumstances:

• When required by law or to comply with legal obligations
• To protect our rights, property, or safety, or that of others
• With your explicit consent

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your contact form submissions are stored securely and access is limited to authorized personnel only.

Data Retention

We retain your contact form information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. You may request deletion of your information at any time by contacting us.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information
• Withdraw consent for us to contact you

To exercise any of these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.